As fans who have bought the first volume of Doctor Who Series 5 releases will have noticed, there are no “Next Time” trailers included at the end of the episodes. This decision will carry over to future volumes as well as the box set release in the fall. Nothing formal has been announced by 2Entertain or the BBC however those who have lodged complaints have been informed of this fact. This decision affects both DVD and Blu-Ray releases and will be welcomed by some while being derided by others to be sure. Customers who are disappointed in this decision can contact 2Entertain to express their feelings.
Reprinted below are emails forwarded to Radio Free Skaro containing replies to costumer complaints and queries. Contact information for 2Entertain is contained within the emails.
Dear Mr Frost
In response to your earlier e-mail I have checked back with the production team and have learnt the following:
1. The only difference is a slight change to the sound effects used on the transmitted version. Lightening [sic] sound effects were added, particularly as Matt and Karen’s names appear, just prior to TX that only the TX version would have.
2. There is an inconsistency across the logos supplied to 2E with some being BBC Wales, others BBC Worldwide. Rather than jeopardise our release date for Vol. 1 2E proceeded (with the approval of the BBC) in the knowledge that the complete box set (release due later in the year) will feature only BBCWW logos.
3. The decision not to include “Next Time’s” was made at Executive level in 2009.
So point 2) will be changed in the Box Set but 1) and 3) will not. I think it fair to say that re point 3) we are currently receiving a mixed response with several fans expressing pleasure at their exclusion but rest assured we will feed back into the BBC the letters/e-mails we receive from the loyal fan base so they can consider their option with regard to future series.
Truly sorry this is such a disappointment for you.
Thank you again for your e-mail and should you have any further questions please send to DVDenquiryline@2entertain.co.uk
Dear Mr Gibson
Thank you for your recent e-mail. The decision to remove the Next Time Trailers was made in 2009 and these will not feature on the Complete Box Set due out later this year.
Sorry this has caused you such disappointment. We will of course advise the BBC of your comments.
Thank you again for your e-mail and should you have any further questions please don’t hesitate to contact DVDenquiryline@2entertain.co.uk